The past few years have demonstrated that a true understanding of consumers and a hyper-personalized customer experience drive revenue. As marketers put together their plans for 2021, it is critical to understand what customers expect and how you can deliver value and meaning in the new year and beyond.
Join Nicole Cox, VP of Marketing at 1-800 Contacts, and John Nash, Chief Marketing and Strategy Officer of Redpoint Global, for an expert take on how the personalized customer experience will become an even bigger differentiator for brands in 2021.
You’ll find out about:
- Personalization in real time, with high relevance
- Orchestrating relevant interactions that meet expectations across all touchpoints
- Utilizing data to know all that is knowable about each consumer